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Client Feedback Survey 2003

Ghana, 2003
Reference ID
GHA_2003_CFS_v01_M
Producer(s)
World Bank
Metadata
DDI/XML JSON
Created on
Nov 15, 2011
Last modified
Mar 29, 2019
Page views
11796
Downloads
791
  • Study Description
  • Data Dictionary
  • Downloads
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  • Identification
  • Scope
  • Coverage
  • Producers and sponsors
  • Sampling
  • Data collection
  • Depositor information
  • Distributor information
  • Data Access
  • Disclaimer and copyrights
  • Contacts
  • Metadata production
  • Identification

    Survey ID number

    GHA_2003_CFS_v01_M

    Title

    Client Feedback Survey 2003

    Country
    Name Country code
    Ghana GHA
    Study type

    Africa Client Feedback Surveys

    Abstract

    The client survey is designed to collect, measure and assess the views of World Bank clients about the quality of the Bank's assistance, in terms of the importance of the Bank's various activities to them, and the Bank's effectiveness in those areas. The survey uses a mail-in questionnaire, covering the Bank's overall contribution and support to development, Bank officials' interactions with clients, various aspects of project design and implementation, and non-lending services. The questionnaire may be custom-tailored to gather needed country-specific information. Optional sections may be added to ask about the role of the Bank's country office, how well the Bank works with others, and the Bank's role in donor coordination and mobilization of resources. Interviews are also conducted with a small number of key clients and partners to provide qualitative inputs to complement the quantitative surveys.

    Kind of Data

    Sample survey data [ssd]

    Scope

    Notes

    The scope of Ghana CFS 2003 includes:

    • Background information
    • Overall attitudes toward the World Bank
    • The work of the World Bank
    • The way the World Bank does business
    • General issues facing Ghana
    • Project/program design and implementation
    • Role of the country office
    • Donor coordination

    Coverage

    Geographic Coverage

    National

    Producers and sponsors

    Primary investigators
    Name
    World Bank

    Sampling

    Sampling Procedure

    138 Individuals

    Data collection

    Dates of Data Collection
    Start End
    2003-02 2003-02
    Data Collection Notes

    In February 2003, three hundred clients and partners of the World Bank in Ghana were invited to provide their opinions on the Bank?s assistance to the country by participating in a client survey. Participants in the survey were drawn from among senior government officials, staff of ministries and implementing agencies at both national and local levels, and representatives of the private sector, Non-Governmental Organizations (NGOs), academics and researchers, the media, donors and financial partners.

    Depositor information

    Depositor
    Name
    World Bank Client Feedback Survey Databank MSN J8-811 1818 H Street NW Washington DC 20433 United States Email afrdatabank@worldbank.org

    Distributor information

    Distributor
    Organization name
    World Bank 1818 H Street NW Washington DC 20433 United States Tel 1-202-473-1000 Fax 1-202-477-6391 Email info@worldbank.org Web http://www.worldbank.org

    Data Access

    Citation requirements

    Use of the dataset must be acknowledged using a citation which would include:

    • the Identification of the Primary Investigator
    • the title of the survey (including country, acronym and year of implementation)
    • the survey reference number
    • the source and date of download

    Example:

    World Bank. Ghana World Bank Client Feedback Survey (CFS) 1999. Ref. GHA_1999_CFS_v01_M. Dataset downloaded
    from [web address] on [date].

    Disclaimer and copyrights

    Disclaimer

    The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.

    Contacts

    Contacts
    Name Email URL
    World Bank info@worldbank.org http://www.worldbank.org

    Metadata production

    DDI Document ID

    DDI_WB_GHA_2003_CFS_v01_M

    Producers
    Name Affiliation Role
    Development Economics Data Group World Bank Generation of the DDI

    Metadata version

    DDI Document version

    Version 01 (August 2011)

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