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Threshold Performance Evaluation 2009-2010

Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Metadata
DDI/XML JSON
Created on
Jul 07, 2015
Last modified
Mar 29, 2019
Page views
9251
Downloads
623

Data file: Lands Bulk Filer

Cases: 19
Variables: 34

Variables

respndid
Respondent Id
Q2
Q2: How many years has your company been in operation
Q3
Q3: Are your clients mostly
Q4A
Q4: Are your clients mostly locates in
Q5
Q5: What is the total number of cases lodged in per month
Q7
Q7: Do you mostly apply
Q12
Q12: Do you or your staff members have to make multiple visits to Lands in order
Q13A
Q13a: If yes, on average how many visits in total did you or your staff have to
Q13B
Q13b: If yes, on average how many visits in total did you or your staff have to
Q13C
Q13c: If yes, on average how many visits in total did you or your staff have to
Q14
Q14: Are you able to handle your transaction through the Customer Service Centre
Q15
Q15: Is your company ever asked for extra money to speed up/expedite the registr
Q16A
Q16a: Some government offices have a poor reputation of requiring tips or bribes
Q16B
Q16b: Comments regarding a poor reputation of requiring tips or bribes to obtain
Q17
Q17: Are you familiar with Ministry of Land's Customer Service Charter
Q18
Q18: If yes, do you think the Charter has been helpful to you in better understa
Q19
Q19a: How would you compare the time it takes to process applications now with b
Q19B
Q19b: Comments regarding the time it takes to process applications
Q20A
Q20a: How would you compare the quality of customer care now with before the cha
Q20B
Q20b: Comments regarding the quality of customer care
Q21A
Q21a: How would you compare the level of corruption now with before the changes
Q21B
Q21b: Please explain
Q22A
Q22a: Overall, would you say that dealing with Ministry of Lands now is
Q22B
Q22b: Comments regarding dealing with MInistry of Lands
Q23
Q23: Have you ever contacte Lands with a complaint?
Q24A
Q24a: If you have not lodged a complaint with Lands, why not
Q25
Q25a: If yes, what was your complaint about
Q25B
Q25b: Specify the other complaint
Q26A
Q26a: How did you lodge your complaint or suggestion?
Q27A
Q27a: Was Lands responsive to your concern
Q27B
Q27b: Comment
Q28
Q28: If yes, how soon did they respond to your concern
Q29
Q29: How did they contact you?
Q30
Q30: Do you have additional comments you would like to share with us for evaluat
Total: 34
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