Threshold Performance Evaluation 2009-2010

Zambia, 2009 - 2010

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Reference ID

ZMB_2009_MCC-TPE_v01_M

Producer(s)

Erin Weiser, Rema Balasundaram

Metadata

DDI/XML JSON

Created on

Jul 07, 2015

Last modified

Mar 29, 2019

Page views

9547

Downloads

625

Data file: PACRO Bulk Filer

Cases:	16
Variables:	34

Variables

id

Q2

Q2a: Are you a (type of filer)

Q3

Q3: How many years company has been in operation

Q4

Q4a: Are your clients mostly (type of clients)

Q5

Q5a: Where are clients mostly located?1

Q7

Q7a: Do you mostly apply (means of registration)

Q8BUSIN

Q8a: Average number of days to complete transaction (Business name)

Q8INCORP

Q8b: Average number of days to complete transaction (Incorporation)

Q8OTHER

Q8c: Other transaction

Q8D

Q9d: Average number of days to complete transaction (Other)

Q9

Q9: Do you or your staff members have to make multiple visits in order to check

Q10

Q10: If yes, on average how many visits in total are made before certificates ar

Q11

Q11: Is your company ever asked for extra money to speed up registration?

Q12A

Q12a: Some government offices have a poor reputation of requiring tips to obtain

Q12B

Q13A

Q13a: How would you compare the time it takes to process your applications now w

Q13B

Q14A

Q14a: How would you compare the quality of customer care now with before the cha

Q14B

Q15A

Q15a: How would you compare the level of corruption now with before the changes?

Q15B

Q15b: Please explain

Q16A

Q16a: Overall experience with PACRO now

Q16B

Q17

Q17: Have you ever contacted PACRO with a complaint?

Q18A

Q18a: If you have not lodged a complaint with PACRO, why not?

Q19A

Q19a: If yes, what was complaint about?

Q19C

Q19c: Other complaint

Q20A

Q20a: How did you lodge your complaint or suggestion?1

Q21A

Q21a: Was PACRO responsive to your concern?

Q21B

Q22

Q22: If yes, how soon did they respond to your concern?

Q23A

Q23a: How did they contact you?1

Q24A

Q24a: Do you have additional comments you would like to share with us for our ev

Q24B

Total: 34

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