| Value | 
                    Category | 
                                                                            
                                    
                    
                        | No explaination | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | firmly clear(done before) | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | had someone to keep insisting on how to apply | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | not straight forward | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | officer explained step-by-step | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | procdure with zambian employers_ because it is extension of visa | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | procedure explained clearly | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | procedure not understood | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | procedured explained clearlyy staff | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | process not hang on the wall, no details at the reception | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | similar forms as when first applied | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | staff explained | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | straight forward | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | was required to submit police report but had not been told earlier | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | were told to do something else at the centre as compared to website(asked to write a letter) | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                            
            Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.