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Threshold Performance Evaluation 2009-2010

Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Metadata
DDI/XML JSON
Created on
Jul 07, 2015
Last modified
Mar 29, 2019
Page views
9552
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Data file: Immigration Household Data Set

Cases: 35
Variables: 46

Variables

id
Respondent ID
Q2
Q2a: Resident of
Q3
Q3a: For your recent transaction with Immigration did you
Q4
Q4a: If you used a notary or agent, what was your reason for not applying in per
Q5
Q5: If you selected "too time consuming" or "too confusing", please explain why
Q6
Q6: How much did you pay the agent to conduct the transaction on your behalf (Kw
Q7
Q7a: Operations you completed recently with Immigration
Q8
Q8a: Source of information on how to apply
Q9A
Q9a: Were the instructions clear
Q9B
Q9b: Please explain
Q10A
Q10a: Did the instructions correspond to the actual process that was followed?
Q10B
Q10b: Please explain
Q11
Q11: How long did it take to complete your transaction with immigration (countin
Q12
Q12: Did this time correspond to the amount of time you were told it would take?
Q13
Q13: Number of days
Q14
Q14: Did the time you were told it would take correspond to the time in the Immi
Q15
Q15: Did you have to make multiple visits to Immigration in order to check on th
Q16
Q16: If yes, how many visits in total did you make to Immigration before picking
Q17
Q17: Were you at any point in the process, asked to meet a staff member in a pri
Q18
Q18: If yes, please explain
Q19
Q19: Did the amount you paid for your document(s) correspond to the written noti
Q20
Q20: If not, how much did you pay in kwacha?
Q21
Q21: How would you rate your experience at Immigration in terms of staff courtes
Q22
Q22: How would you rate your experience at Immigration in terms of waiting time
Q23
Q23: How would you rate your experience at Immigration in terms of processing ti
Q24
Q24: How would you rate your experience at Immigration in terms of the comfort o
Q25A
Q25a: Some government offices have a poor reputation of requiring extra payment
Q25B
Q25b: Please explain
Q26
Q26: Are you familiar with Immigration's Customer Service Charter
Q27
Q27: If yes, do you think the Charter has been helpful to you in better understa
Q28
Q28: Was this the first time that you had applied at Immigration?
Q29
Q29: If you had applied at Immigration before, what year was this in?
Q30
Q30: When you applied last time, did you hire an agent to file on your behalf?
Q31
Q31: If you had interacted with Immigration before, how would you compare the ti
Q32
Q32: How would you compare the quality of customer care on your recent visit com
Q33
Q33a: How would you compare the level of corruption on your recent visit compare
Q33B
Q33b: Please explain
Q34
Q34a: How to apply at Immigration
Q35
Q35a: Contacted Immigration to complain (Amount of paperwork required as part of
Q36
Q36a: How did you lodge your complaint or suggestion? (Suggestion box at the off
Q37A
Q37a: Was Immigration responsive to your concern?
Q37B
Q37b: Please explain
Q38
Q38: If yes, how soon did they respond to your concern?
Q39
Q39a: How did they contact you?
Q40
Q40a: If you have not lodged a complaint with Immigration, why not?
Q41
Q41: Do you have additional comments you would like to share with us for our eva
Total: 46
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