| Value | Category | 
|---|---|
| 1 | Suggestion box at the office | 
| 2 | Spoke to a staff member | 
| 3 | Wrote a letter to management | 
| 4 | Called the immigration office | 
| 5 | Logged a complaint at the Anti-Corruption Commission | 
| 6 | Lodged a complaint at the Advocacy Legal Advice Centre | 
| 7 | Other | 
| 8 | Suggestion Box at the office | 
| 777 | N/A | 
| 999 | N/A |