| Value | Category | 
|---|---|
| 1 | I am satisfied with their service/No reason to complain | 
| 2 | I do not believe they will respond | 
| 3 | I am too busy | 
| 4 | I am concerned about possible repercussions | 
| 5 | Very little is done, therefore frustrating | 
| 6 | Not necessary | 
| 777 | N/A | 
| 999 | No Response |