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Global Financial Inclusion and Consumer Protection Survey 2017

Afghanistan, Albania, Angola...and 112 more, 2016 - 2017
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Reference ID
WLD_2016_GFICPS_v01_M
Producer(s)
Douglas Randall, Oya Pinar Ardic Alper
Metadata
DDI/XML JSON
Created on
Sep 19, 2018
Last modified
Jun 14, 2022
Page views
10471
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Data file: 2017_global_ficp_survey_respondent_data_dec2018

Global GFICP Survey Respondent data

Cases: 124
Variables: 683

Variables

e2_2_a
integrated sectoral fin sector authority model
e2_3_a
dedicated fcp authority model
e2_4_a
gen cp authority model
e2_6_a
no model for fcp authority
e2_7_a
shared fin & gen cp authority model
e3
sep fcp unit
e5_1
sep fcp unit - embedded within prud sup func
e5_2
sep fcp unit - sep from prud sup func, & on equal hierarchical level
e5_3
sep fcp unit - sep from prud sup func, & on a lower hierarchical level
e6_year_grp1
sep fcp unit - est before 2000
e6_year_grp2
sep fcp unit - est b/w 2000 & 2010
e6_year_grp3
sep fcp unit - est after 2010
e6_ppl_grp1
sep fcp unit - less than 10 staff
e6_ppl_grp2
sep fcp unit - b/w 10 & 49 staff
e6_ppl_grp3
sep fcp unit - b/w 50 & 99 staff
e6_ppl_grp4
sep fcp unit - 100 or more staff
e7_1
fcp activities - drafting or providing inputs into regulation
e7_2
fcp activities - complaints handling
e7_3
fcp activities - collect data on # of complaints received
e7_4
fcp activities - collect data on rates and fees for fin services
e7_5
fcp activities - mystery shopping
e7_6
fcp activities - market monitoring
e7_7
fcp activities - market research
e7_8
fcp activities - on-site inspection
e7_9
fcp activities - off-site inspection
e7_10
fcp activities - thematic reviews
e7_11
fcp activities - fin edu
e10_1
issue warnings
e10_2
refund fees ad charges
e10_3
withdraw misleading ads
e10_4
impose fines and penalties
e10_5
public notice
e10_6
revoke license
e10_7
issue admin sanctions
e10_1_num2_a
enforced - issue warnings
e10_2_num2_a
enforced - refund fees ad charges
e10_3_num2_a
enforced - withdraw misleading ads
e10_4_num2_a
enforced - impose fines and penalties
e10_5_num2_a
enforced - public notice
e10_6_num2_a
enforced - revoke license
e10_7_num2_a
enforced - issue admin sanctions
f1_1_cb
cb prod disc reqs - advertisement stage
f1_2_cb
cb prod disc reqs - shopping stage
f1_3_cb
cb prod disc reqs - precontractual stage
f1_4_cb
cb prod disc reqs - contractual stage
f1_5_cb
cb prod disc reqs - upon request
f1_1_ob
ob prod disc reqs - advertisement stage
f1_2_ob
ob prod disc reqs - shopping stage
f1_3_ob
ob prod disc reqs - precontractual stage
f1_4_ob
ob prod disc reqs - contractual stage
f1_5_ob
ob prod disc reqs - upon request
f1_1_fc
fc prod disc reqs - advertisement stage
f1_2_fc
fc prod disc reqs - shopping stage
f1_3_fc
fc prod disc reqs - precontractual stage
f1_4_fc
fc prod disc reqs - contractual stage
f1_5_fc
fc prod disc reqs - upon request
f1_1_od
od prod disc reqs - advertisement stage
f1_2_od
od prod disc reqs - shopping stage
f1_3_od
od prod disc reqs - precontractual stage
f1_4_od
od prod disc reqs - contractual stage
f1_5_od
od prod disc reqs - upon request
f1_1_mc
mc prod disc reqs - advertisement stage
f1_2_mc
mc prod disc reqs - shopping stage
f1_3_mc
mc prod disc reqs - precontractual stage
f1_4_mc
mc prod disc reqs - contractual stage
f1_5_mc
mc prod disc reqs - upon request
f1_1_nd
nb prod disc reqs - advertisement stage
f1_2_nd
nb prod disc reqs - shopping stage
f1_3_nd
nb prod disc reqs - precontractual stage
f1_4_nd
nb prod disc reqs - contractual stage
f1_5_nd
nb prod disc reqs - upon request
f1_any_cb
cb prod disc reqs - any stage
f1_any_ob
ob prod disc reqs - any stage
f1_any_fc
fc prod disc reqs - any stage
f1_any_od
od prod disc reqs - any stage
f1_any_mc
mc prod disc reqs - any stage
f1_any_nd
nd prod disc reqs - any stage
f2_1_cb
cb kfs reqs - shopping stage
f2_2_cb
cb kfs reqs - pre-contractual
f2_3_cb
cb kfs reqs - contractual stage
f2_4_cb
cb kfs reqs - upon request
f2_1_ob
ob kfs reqs - shopping stage
f2_2_ob
ob kfs reqs - pre-contractual
f2_3_ob
ob kfs reqs - contractual stage
f2_4_ob
ob kfs reqs - upon request
f2_1_fc
fc kfs reqs - shopping stage
f2_2_fc
fc kfs reqs - pre-contractual
f2_3_fc
fc kfs reqs - contractual stage
f2_4_fc
fc kfs reqs - upon request
f2_1_od
od kfs reqs - shopping stage
f2_2_od
od kfs reqs - pre-contractual
f2_3_od
od kfs reqs - contractual stage
f2_4_od
od kfs reqs - upon request
f2_1_mc
mc kfs reqs - shopping stage
f2_2_mc
mc kfs reqs - pre-contractual
f2_3_mc
mc kfs reqs - contractual stage
f2_4_mc
mc kfs reqs - upon request
f2_1_nd
nb kfs reqs - shopping stage
f2_2_nd
nb kfs reqs - pre-contractual
f2_3_nd
nb kfs reqs - contractual stage
f2_4_nd
nb kfs reqs - upon request
f2_any_cb
cb kfs reqs - any stage
f2_any_ob
ob kfs reqs - any stage
f2_any_fc
fc kfs reqs - any stage
f2_any_od
od kfs reqs - any stage
f2_any_mc
mc kfs reqs - any stage
f2_any_nd
nb kfs reqs - any stage
f2_kfs_any
over all kfs reqs
f31_1_cb
cb manner of disc - plain lang
f31_2_cb
cb manner of disc - local lang
f31_3_cb
cb manner of disc - any form
f31_4_cb
cb manner of disc - recourse rights and processes
f31_1_ob
ob manner of disc - plain lang
f31_2_ob
ob manner of disc - local lang
f31_3_ob
ob manner of disc - any form
f31_4_ob
ob manner of disc - recourse rights and processes
f31_1_fc
fc manner of disc - plain lang
f31_2_fc
fc manner of disc - local lang
f31_3_fc
fc manner of disc - any form
f31_4_fc
fc manner of disc - recourse rights and processes
f31_1_od
od manner of disc - plain lang
f31_2_od
od manner of disc - local lang
f31_3_od
od manner of disc - any form
f31_4_od
od manner of disc - recourse rights and processes
f31_1_mc
mc manner of disc - plain lang
f31_2_mc
mc manner of disc - local lang
f31_3_mc
mc manner of disc - any form
f31_4_mc
mc manner of disc - recourse rights and processes
f31_1_nd
nb manner of disc - plain lang
f31_2_nd
nb manner of disc - local lang
f31_3_nd
nb manner of disc - any form
f31_4_nd
nb manner of disc - recourse rights and processes
f32_1_cb
cb - min balance req
f32_2_cb
cb - a/c opening fee
f32_3_cb
cb - a/c maintainence fee
f32_4_cb
cb - a/c closure fees
f32_5_cb
cb - deposit insurance coverage availability
f32_1_ob
ob - min balance req
f32_2_ob
ob - a/c opening fee
f32_3_ob
ob - a/c maintainence fee
f32_4_ob
ob - a/c closure fees
f32_5_ob
ob - deposit insurance coverage availability
f32_1_fc
fc - min balance req
f32_2_fc
fc - a/c opening fee
f32_3_fc
fc - a/c maintainence fee
f32_4_fc
fc - a/c closure fees
f32_5_fc
fc - deposit insurance coverage availability
f32_1_od
od - min balance req
f32_2_od
od - a/c opening fee
f32_3_od
od - a/c maintainence fee
f32_4_od
od - a/c closure fees
f32_5_od
od - deposit insurance coverage availability
f32_1_mc
mc - min balance req
f32_2_mc
mc - a/c opening fee
f32_3_mc
mc - a/c maintainence fee
f32_4_mc
mc - a/c closure fees
f32_5_mc
mc - deposit insurance coverage availability
f32_1_nd
nb - min balance req
f32_2_nd
nb - a/c opening fee
f32_3_nd
nb - a/c maintainence fee
f32_4_nd
nb - a/c closure fees
f32_5_nd
nb - deposit insurance coverage availability
f33_1_cb
cb - eff int rate cal using std formula
f33_2_cb
cb - fees & penalties
f33_3_cb
cb - comp method
f33_4_cb
cb - required insurance
f33_5_cb
cb - specific warnings
f33_1_ob
ob - eff int rate cal using std formula
f33_2_ob
ob - fees & penalties
f33_3_ob
ob - comp method
f33_4_ob
ob - required insurance
f33_5_ob
ob - specific warnings
f33_1_fc
fc - eff int rate cal using std formula
f33_2_fc
fc - fees & penalties
f33_3_fc
fc - comp method
f33_4_fc
fc - required insurance
f33_5_fc
fc - specific warnings
f33_1_od
od - eff int rate cal using std formula
f33_2_od
od - fees & penalties
f33_3_od
od - comp method
f33_4_od
od - required insurance
f33_5_od
od - specific warnings
f33_1_mc
mc - eff int rate cal using std formula
f33_2_mc
mc - fees & penalties
f33_3_mc
mc - comp method
f33_4_mc
mc - required insurance
f33_5_mc
mc - specific warnings
f4_1_cb
cb - prod statement, yes - free of charge
f4_2_cb
cb - prod statement, no - but given free of charge upon request
f4_3_cb
cb - prod statement, no - but purchase as additional service
f4_4_cb
cb - prod statement, regs do not specify
f4_1_ob
ob - prod statement, yes - free of charge
f4_2_ob
ob - prod statement, no - but given free of charge upon request
f4_3_ob
ob - prod statement, no - but purchase as additional service
f4_4_ob
ob - prod statement, regs do not specify
f4_1_fc
fc - prod statement, yes - free of charge
f4_2_fc
fc - prod statement, no - but given free of charge upon request
f4_3_fc
fc - prod statement, no - but purchase as additional service
f4_4_fc
fc - prod statement, regs do not specify
f4_1_od
od - prod statement, yes - free of charge
f4_2_od
od - prod statement, no - but given free of charge upon request
f4_3_od
od - prod statement, no - but purchase as additional service
f4_4_od
od - prod statement, regs do not specify
f4_1_mc
mc - prod statement, yes - free of charge
f4_2_mc
mc - prod statement, no - but given free of charge upon request
f4_3_mc
mc - prod statement, no - but purchase as additional service
f4_4_mc
mc - prod statement, regs do not specify
f4_1_nd
nb - prod statement, yes - free of charge
f4_2_nd
nb - prod statement, no - but given free of charge upon request
f4_3_nd
nb - prod statement, no - but purchase as additional service
f4_4_nd
nb - prod statement, regs do not specify
f52_1_cb
cb - effective interest yield
f52_2_cb
cb - amt of int earned
f52_3_cb
cb - fees imposed
f52_4_cb
cb - a/c balance
f52_1_ob
ob - effective interest yield
f52_2_ob
ob - amt of int earned
f52_3_ob
ob - fees imposed
f52_4_ob
ob - a/c balance
f52_1_fc
fc - effective interest yield
f52_2_fc
fc - amt of int earned
f52_3_fc
fc - fees imposed
f52_4_fc
fc - a/c balance
f52_1_od
od - effective interest yield
f52_2_od
od - amt of int earned
f52_3_od
od - fees imposed
f52_4_od
od - a/c balance
f52_1_nd
nb - effective interest yield
f52_2_nd
nb - amt of int earned
f52_3_nd
nb - fees imposed
f52_4_nd
nb - a/c balance
f53_1_cb
cb - trans info for the reporting period
f53_2_cb
cb - eff int rate cal using std formula
f53_3_cb
cb - int charged
f53_4_cb
cb - fees charged
f53_5_cb
cb - min amt due
f53_6_cb
cb - due date
f53_7_cb
cb - outstanding balance
f53_1_ob
ob - trans info for the reporting period
f53_2_ob
ob - eff int rate cal using std formula
f53_3_ob
ob - int charged
f53_4_ob
ob - fees charged
f53_5_ob
ob - min amt due
f53_6_ob
ob - due date
f53_7_ob
ob - outstanding balance
f53_1_fc
fc - trans info for the reporting period
f53_2_fc
fc - eff int rate cal using std formula
f53_3_fc
fc - int charged
f53_4_fc
fc - fees charged
f53_5_fc
fc - min amt due
f53_6_fc
fc - due date
f53_7_fc
fc - outstanding balance
f53_1_od
od - trans info for the reporting period
f53_2_od
od - eff int rate cal using std formula
f53_3_od
od - int charged
f53_4_od
od - fees charged
f53_5_od
od - min amt due
f53_6_od
od - due date
f53_7_od
od - outstanding balance
f53_1_mc
mc - trans info for the reporting period
f53_2_mc
mc - eff int rate cal using std formula
f53_3_mc
mc - int charged
f53_4_mc
mc - fees charged
f53_5_mc
mc - min amt due
f53_6_mc
mc - due date
f53_7_mc
mc - outstanding balance
f53_1_nd
nb - trans info for the reporting period
f53_2_nd
nb - eff int rate cal using std formula
f53_3_nd
nb - int charged
f53_4_nd
nb - fees charged
f53_5_nd
nb - min amt due
f53_6_nd
nb - due date
f53_7_nd
nb - outstanding balance
f6_cb
cb - notify if changes in t&c
f6_ob
ob - notify if changes in t&c
f6_fc
fc - notify if changes in t&c
f6_od
od - notify if changes in t&c
f6_mc
mc - notify if changes in t&c
f6_nd
nb - notify if changes in t&c
g2_1
restrict excessive borrowing - explicit limits
g2_2
restrict excessive borrowing - assess borrower ability, no specific limits set
g2_3
restrict excessive borrowing - other
g2_4
restrict excessive borrowing - no provisions
g3_1
using any t&c that is unfair, excessively unbalanced or abusive
g3_2
using any t&c that excludes or restricts the liability of the FSP
g3_3
using any t&c that excludes or restricts the right of the consumer
g3_4
discriminating certain segments
g3_5
bundling and tying services and products
g4_1
limit fees and charges for a/c closure
g4_2
prohibit extra burdening procedures for a/c closure
g4_3
allow consumers a cooling-off period
g4_4
lmit early repayment penalties
g5
min level of prof competence/training for relevant staff
g51_1
min prof comp/training - credit officers
g51_2
min prof comp/training - recovery officers
g51_3
min prof comp/training - marketing staff
g51_4
min prof comp/training - complaints officers
g51_5
min prof comp/training - agents and intermediaries
g51_6
min prof comp/training - customer service reps
g6
min standards for debt collection practices
Total: 683
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