Value | Category |
---|---|
-9 | Don't know (spontaneous) |
-7 | DOES NOT APPLY (SPONTANEOUS) |
1 | We fixed it but did not take further action |
2 | We fixed it and took action to make sure it did not happen again |
3 | We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance |
4 | No action was taken |