Value | Category | Cases | |
---|---|---|---|
-9 | Don't know (spontaneous) | 3 |
0.3%
|
-7 | DOES NOT APPLY (SPONTANEOUS) | 17 |
1.7%
|
1 | We fixed it but did not take further action | 53 |
5.3%
|
2 | We fixed it and took action to make sure it did not happen again | 397 |
39.7%
|
3 | We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance | 523 |
52.2%
|
4 | No action was taken | 8 |
0.8%
|