| Value | Category | Cases | |
|---|---|---|---|
| -9 | Don't know (spontaneous) | 0 |
0%
|
| -7 | Does not apply (spontaneous) | 21 |
3.5%
|
| 1 | We fixed it but did not take further action | 64 |
10.6%
|
| 2 | We fixed it and took action to make sure it did not happen again | 305 |
50.7%
|
| 3 | We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance | 185 |
30.8%
|
| 4 | No action was taken | 26 |
4.3%
|