World Bank Country Survey 2012

The Questionnaire consists of 8 Sections:

A. General Issues facing Zambia:
Respondents were asked to indicate whether Zambia is headed in the right direction economically, politically, and socially, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in Zambia.

B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in Zambia, Bank staff preparedness, the extent to which the Bank should seek to influence the global development agenda, their agreement with various statements regarding the Bank's work in Zambia, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank's greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in Zambia, with which groups the Bank should work more, and to what reasons respondents attributed failed or slow reform efforts.

C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve sustainable development results in Zambia, the Bank's level of effectiveness across thirty-six development areas, such as economic growth, and the extent to which the Bank meets Zambia's need for knowledge services and financial instruments.

D. The World Bank's Knowledge:
Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank's knowledge/research, including how significant of a contribution the Bank's knowledge and research make to development results, the technical quality of the Bank's knowledge and research, the effectiveness of the Bank providing linkage to non-Bank expertise, and the extent to which Zambia received value for money from fee-for-service products/services.

E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, working with the World Bank increasing Zambia's institutional capacity, and the Bank disbursing funds promptly.

F. The Future Role of the World Bank in Zambia:
Respondents were asked to rate how significant a role the Bank should play in Zambia's development in the near future and to indicate what the Bank should do to make itself of greater value in Zambia.

G. Communication and Information Sharing:
Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, their access to the Internet, and their usage and evaluation of the Bank's website and PICs. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests.

H. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Zambia, and their geographic location.