| Value | Category |
|---|---|
| 1 | Cannot afford to (administrative fees are too expensive) |
| 2 | Too difficult to access the place of service |
| 3 | The staff doesn’t treat people with respect |
| 4 | The process for applying and obtaining such documents is too |
| 5 | It takes too long to get what you need |
| 6 | Other reasons/ specify……… |