UNHCR uses Post Distribution Monitoring (PDM) as a mechanism to collect refugees’ feedback on the quality, sufficiency, utilization and effectiveness of the assistance items they receive. The underlying principle of the process is accountability, as well as a commitment to improving the quality and relevance of support provided, and related services. UNHCR increasingly uses cash based interventions (CBIs) as a preferred modality for delivering assistance, offering greater dignity and choice to displaced people in line with UNHCR’s core protection mandate. In order to ensure that the cash assistance provided meets the intended objectives and that desired outcomes are achieved, UNHCR conducts regular post-distribution and outcome monitoring with a sample of refugee recipients residing across the country.
This PDM covered people who received CBI in Kazakhstan in early 2023. Feedback on the modality was collected from 19 households in September and October of 2023.
