World Bank Client Feedback Survey 1997
Burkina Faso, 1997
Identification
BFA_1997_CFS_v01_M
World Bank Client Feedback Survey 1997
| Name | Country code |
|---|---|
| Burkina Faso | BFA |
Client Feedback Surveys
The overall purpose of Client Feedback Surveys is to enable the Bank to obtain systematic feedback from its clients with the idea of enhancing its responsiveness and improving its capacity to get results in the field. The objective is to assess where the Bank stands today with its clients: this entails measuring client's reactions to the services being delivered, tracking attitudes quantitatively over time in a consistent manner, and benchmarking clients' responses with competitors.
Sample survey data [ssd]
Coverage
National
The survey covers (1)Senior Civil Servants in Central Ministries and Parlementarians; (2) Representatives of Implementing Agencies; (3) Other donors and financial partners; (4) Private sector organizations; (5) Civil Society : NGOs, professional associations, religious leaders, affected parties, etc.)
Producers and sponsors
| Name |
|---|
| World Bank |
Sampling
Multi-stage stratified random sample
87 Individuals
Data collection
| Start | End |
|---|---|
| 1997-05-20 | 1997-06-15 |
The total number of clients/partners to be surveyed were in the 2 to 300 range (20/25 one-on-one interviews and the rest through mail). - the list of people to be surveyed was finalized by the Burkina Faso Country Team one month prior to the first scheduled interview. - the resident mission ensured that prospective interviewees would be informed ahead of time of the time of the survey. Individual interview appointments would be the responsibility of either the resident mission or the country team leader.
Completing one on one interviews would take about 1 1/2 week on the basis of one interviewer per 4 to 6 interviews a day. The mailing of questionnaires and follow-up cards/reminders would be completed within a three week period.
Data processing
Data collected is computed and analyzed with SPSS. Descriptive analysis (mean and standard deviation) is used to measure importance and the effectiveness the Bank, and to measure the distribution of the respondents.
Depositor information
| Name |
|---|
| World Bank Client Feedback Survey Databank MSN J8-811 1818 H Street NW Washington DC 20433 United States Email afrdatabank@worldbank.org |
Distributor information
| Organization name |
|---|
| World Bank 1818 H Street NW Washington DC 20433 United States Tel 1-202-473-1000 Fax 1-202-477-6391 Email info@worldbank.org Web http://www.worldbank.org |
Data Access
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.
Contacts
| Name | URL | |
|---|---|---|
| World Bank | info@worldbank.org | http://www.worldbank.org |
Metadata production
DDI_WB_BFA_1997_CFS_v01_M
| Name | Affiliation | Role |
|---|---|---|
| Development Economics Data Group | World Bank | Documentation of the DDI |
2012-03-06
Metadata version
Version 01 (March 2012)