National Service Delivery Survey 2008
Uganda, 2008
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May 02, 2012
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Identification
Survey ID Number
UGA_2008_NSDS_v01_M
Title
National Service Delivery Survey 2008
Country
| Name | Country code |
|---|---|
| Uganda | UGA |
Study type
Service Provision Assessments [hh/spa]
Series Information
The National Service Delivery Survey 2008 (NSDS 2008) is the third round of NSDS surveys, previously conducted around 2000 (NSDS 2000) and 2004 (NSDS 2004). NSDS surveys are designed by the Ministry of Public Service of the Republic of Uganda and implemented by the Uganda Bureau of Statistics. NSDS was designed to provide a comprehensive assessment of the trends in service delivery in various areas. NSDS 2008 included areas covered in the previous surveys as well as additional areas that were brought on board.
Abstract
Government has the obligation to provide services to its citizens and to steer economic growth and development through the provision of public services. The public service is the main implementing machinery for national development programmes and specifically, the delivery of public services. It is therefore very important for the public service to monitor and evaluate the delivery of public services and to obtain feedback from service recipients, regarding their efficiency and effectiveness. The National Service Delivery Survey has been institutionalised by Government as a key instrument to that effect. The overall objective of this survey was to provide a comprehensive assessment of the trends in service delivery in the areas of Health, Education, Justice, Law and Order, Agricultural services, Transport services (Road Infrastructure and Water transport), Energy use, Water and Sanitation, Public Sector Management and Accontability. The specific objectives were to: Provide up to date information about the performance and impact of selected public services at national and local governments levels; Measure changes in service delivery in selected sectors; Identify constraints and gaps in the provision of selected public services by sectors; Provide recommendations for improvement in service delivery; Generate and disseminate information about the services offered by selected government sectors.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
- Individuals
- Households
- Communities
- Households
- Communities
Scope
Notes
The scope of the National Service Delivery Survey includes:
- HOUSEHOLD: Household and housing characteristics, household listing, immunisation for children aged 5 years and above, water and sanitation, household use of health services, and education, with optional modules for justice, law and order, agriculture services, marketing services, other agricultural issues, transport services and other service delivery issues.
- DISTRICT: Service delivery by institutions, state of police and prisons institutions, accountability in institutions and environmental management.
- SUB COUNTY: Children's characteristics, birth registration and early learning, vitamin A, breastfeeding, care of illness, malaria, immunization, and anthropometry, with an optional module for child development.
- HOUSEHOLD: Household and housing characteristics, household listing, immunisation for children aged 5 years and above, water and sanitation, household use of health services, and education, with optional modules for justice, law and order, agriculture services, marketing services, other agricultural issues, transport services and other service delivery issues.
- DISTRICT: Service delivery by institutions, state of police and prisons institutions, accountability in institutions and environmental management.
- SUB COUNTY: Children's characteristics, birth registration and early learning, vitamin A, breastfeeding, care of illness, malaria, immunization, and anthropometry, with an optional module for child development.
Coverage
Geographic Coverage
National
Universe
The survey covered all de jure household members (usual residents).
Producers and sponsors
Primary investigators
| Name | Affiliation |
|---|---|
| Uganda Bureau of Statistics | Ministry of Finance, Planning and Economic Development |
Producers
| Name | Affiliation | Role |
|---|---|---|
| Inter-Ministerial Steering Committee | Cabinet of Uganda | Oversight policy direction |
| Inter-Ministerial Technical Committee | Cabinet of Uganda | Technical Input and coordination |
Funding Agency/Sponsor
| Name | Abbreviation | Role |
|---|---|---|
| Government of Uganda | GoU | Main financier |
Other Identifications/Acknowledgments
| Name | Affiliation | Role |
|---|---|---|
| Households and Focus groups | Community | Provided the required information |
Sampling
Sampling Procedure
The sampling design used for collecting primary data was a multi-stage cluster sample. The first stage consisted of the selection of Enumeration Areas (EAs)1 while at the second stage, households were selected from a list of all households in the sampled EA. The 2002 Population and Housing Census list of EAs was used as the Sampling Frame for the survey. Unlike in the 2004 NSDS, it was not be possible to get district estimates. However, a group of districts (17 district groupings - subregions) with almost the same socio-economic characteristics were formed in order to provide estimates at that level. The list of the groupings is as follows:
1. North East - Kaabong, Kotido, Moroto, Abim, Nakapiripirit
2. Upper East - Amuria, Katakwi, Kumi, Kaberamaido, Bukedea, Soroti
3. Far East - Bukwo, Kapchorwa, Sironko, Bududa, Mbale, Manafwa
4. Mid East - Pallisa, Budaka, Butaleja, Tororo, Busia
5. Near East - Kamuli, Kaliro, Namutumba, Iganga, Bugiri, Mayuge, Jinja
6. Near Central - Kayunga, Mukono
7. Capital - Kampala 8. Mid Central - Wakiso
9. Upper Central - Luwero, Nakaseke, Nakasongola, Kiboga, Mubende, Mityana, Mpigi
10. Lower Central - Masaka, Kalangala, Sembabule, Rakai, Lyantonde
11. Lower West - Isingiro, Kiruhura, Ibanda, Mbarara, Ntungamo, Bushenyi
12. Far West - Kabale, Kisoro, Kanungu, Rukungiri
13. Mid West - Kasese, Bundibugyo, Kabarole, Kamwenge, Kyenjojo
14. Upper West - Kibaale, Hoima, Buliisa, Masindi
15. North West - Nebbi, Arua, Koboko, Nyadri, Yumbe, Moyo and Adjumani
16. Upper North - Amuru, Gulu, Kitgum, Pader
17. Lower North - Oyam, Apac, Lira, Amolatar, Dokolo
A total of 1020 enumeration areas were sampled yielding a sample of 10,200 households.
1. North East - Kaabong, Kotido, Moroto, Abim, Nakapiripirit
2. Upper East - Amuria, Katakwi, Kumi, Kaberamaido, Bukedea, Soroti
3. Far East - Bukwo, Kapchorwa, Sironko, Bududa, Mbale, Manafwa
4. Mid East - Pallisa, Budaka, Butaleja, Tororo, Busia
5. Near East - Kamuli, Kaliro, Namutumba, Iganga, Bugiri, Mayuge, Jinja
6. Near Central - Kayunga, Mukono
7. Capital - Kampala 8. Mid Central - Wakiso
9. Upper Central - Luwero, Nakaseke, Nakasongola, Kiboga, Mubende, Mityana, Mpigi
10. Lower Central - Masaka, Kalangala, Sembabule, Rakai, Lyantonde
11. Lower West - Isingiro, Kiruhura, Ibanda, Mbarara, Ntungamo, Bushenyi
12. Far West - Kabale, Kisoro, Kanungu, Rukungiri
13. Mid West - Kasese, Bundibugyo, Kabarole, Kamwenge, Kyenjojo
14. Upper West - Kibaale, Hoima, Buliisa, Masindi
15. North West - Nebbi, Arua, Koboko, Nyadri, Yumbe, Moyo and Adjumani
16. Upper North - Amuru, Gulu, Kitgum, Pader
17. Lower North - Oyam, Apac, Lira, Amolatar, Dokolo
A total of 1020 enumeration areas were sampled yielding a sample of 10,200 households.
Response Rate
The overall response rate was 96 percent. The rural response rate was higher (96%) than the urban (92%) and the Near East sub-region had the highest response rate of close to 100 percent as compared to the Capital with the lowest of 89 percent.
Weighting
Weights exist in the CQNRE and HQNRE datafiles for the community and household respectively but have not been applied in the generation of summary statistics during the documentation. Users of this data can apply the weights themselves.
Data Collection
Dates of Data Collection
| Start | End |
|---|---|
| 2008 | 2008 |
Data Collection Mode
Face-to-face [f2f]
Supervision
A total of 16 teams were formed to conduct the survey. Prior to field interviews, a listing exercise was undertaken in all the sampled EAs. Each listing team comprised of 3-4 persons. For the main survey, each team comprised of a team supervisor (Team Leader), 4 interviewers and a driver. The supervisor was responsible for the entire team, contacting local officials, selecting households to be interviewed and ensuring high quality of the work in the team.
Data Collection Notes
UBOS recruited and trained appropriate field staff to serve as field interviewers and supervisors. Candidates were centrally recruited on the basis of maturity, friendliness, language skills, education level, and willingness to work away from home. All field staff were trained for a period of 12 days with two days of field practice. Training involved both classroom and practical demonstrations. The trainees were trained on the roles of fieldworkers, household sampling, how to fill the questionnaires, field supervision and handling of field returns.
Data Collectors
| Name | Abbreviation | Affiliation |
|---|---|---|
| Uganda Bureau of Statistics | UBOS | Ministry of Finance, Planning and Economic Development |
Questionnaires
Questionnaires
The Survey used two types of questionnaires namely; the Household and the Service Provider questionnaires. The content of the questionnaires were based on the recommendations from the different sectors covered during the design phase of the study. Respondents were asked questions in the following areas: Household characteristics (such as Activity status, Age, etc), Education characteristics of household members( quality and access), Health status (quality, quantity and access), Access to and use of water, Housing and sanitation, Energy use at household level, Agricultural services (extension, marketing and other agricultural issues), Road infrastructure and water transport services, Involvement and participation in LC activities, governance and management of public services.
Data Processing
Other Processing
Data entry operators were recruited and trained to handle field returns and capture the data. Two office editors were recruited to support the data entry team with editing. The Directorate of Information Technology (DIT) at UBOS provided the programs for entering, editing and tabulating the survey data, as well as in training data processing staff. Data processing began one month after the commencement of fieldwork.
Access policy
Contacts
| Name | Affiliation | URL | |
|---|---|---|---|
| Uganda Bureau of Statistics (UBOS) | Ministry of Finance, Planning and Economic Development | ubos@ubos.org | Link |
Confidentiality
Before being granted access to the dataset, all users have to formally agree: 1. To make no copies of any files or portions of files to which s/he is granted access except those authorized by the data depositor. 2. Not to use any technique in an attempt to learn the identity of any person, establishment, or sampling unit not identified on public use data files. 3. To hold in strictest confidence the identification of any establishment or individual that may be inadvertently revealed in any documents or discussion, or analysis. Such inadvertent identification revealed in her/his analysis will be immediately brought to the attention of the data depositor.
Access conditions
The dataset is available as an Internal Use Dataset. It is accessible to all for statistical and research purposes only, under the following terms and conditions:
1.The data and other materials will not be redistributed or sold to other individuals, institutions, or organizations without the written agreement of Uganda Bureau of Statistics.
2.The data will be used for statistical and scientific research purposes only. They will be used solely for reporting of aggregated information, and not for investigation of specific individuals or organizations.
3.No attempt will be made to re-identify respondents, and no use will be made of the identity of any person or establishment discovered inadvertently. Any such discovery would immediately be reported to Uganda Bureau of Statistics.
4. No attempt will be made to produce links among datasets provided by Uganda Bureau of Statistics, or among data from Uganda Bureau of Statistics and other datasets that could identify individuals or organizations.
5. Any books, articles, conference papers, theses, dissertations, reports, or other publications that employ data obtained from Uganda Bureau of Statistics will cite the source of data in accordance with the Citation Requirement provided with each dataset.
6. An electronic copy of all reports and publications based on the requested data will be sent to Uganda Bureau of Statistics.
7. The original collector of the data, Uganda Bureau of Statistics, and the relevant funding agencies bear no responsibility for use of the data or for interpretations or inferences based upon such uses.
1.The data and other materials will not be redistributed or sold to other individuals, institutions, or organizations without the written agreement of Uganda Bureau of Statistics.
2.The data will be used for statistical and scientific research purposes only. They will be used solely for reporting of aggregated information, and not for investigation of specific individuals or organizations.
3.No attempt will be made to re-identify respondents, and no use will be made of the identity of any person or establishment discovered inadvertently. Any such discovery would immediately be reported to Uganda Bureau of Statistics.
4. No attempt will be made to produce links among datasets provided by Uganda Bureau of Statistics, or among data from Uganda Bureau of Statistics and other datasets that could identify individuals or organizations.
5. Any books, articles, conference papers, theses, dissertations, reports, or other publications that employ data obtained from Uganda Bureau of Statistics will cite the source of data in accordance with the Citation Requirement provided with each dataset.
6. An electronic copy of all reports and publications based on the requested data will be sent to Uganda Bureau of Statistics.
7. The original collector of the data, Uganda Bureau of Statistics, and the relevant funding agencies bear no responsibility for use of the data or for interpretations or inferences based upon such uses.
Citation requirements
"Uganda Bureau of Statistics, The 2008 National Service Delivery Survey, Version 1.2 of the internal use dataset (December 2009), provided by the Uganda National Data Archive. www.ubos.org/nada"
Access authority
| Name | Affiliation | URL | |
|---|---|---|---|
| Uganda Bureau of Statistics | Ministry of Finance, Planning and Economic Development | ubos@ubos.org | Link |
Disclaimer and copyrights
Disclaimer
The user of the data acknowledges that the Uganda Bureau of Statistics and the relevant funding agency(ies) bear no responsibility for use of the data or for interpretations or inferences based upon such uses.
Copyright
(c) 2008, Uganda Bureau of Statistics
Metadata production
DDI Document ID
DDI_UGA_2008_NSDS_v01_M
Producers
| Name | Abbreviation | Affiliation | Role |
|---|---|---|---|
| Uganda Bureau of Statistics | UBOS | Ministry of Finance, Planning and Economic Development | Documentation of the survey/census |
| Partnership in Statistics for Development in the 21st Century | PARIS21/OECD | World Bank | Review of the documentation |
Date of Metadata Production
2009-09-23
DDI Document version
Version 01: Adopted from "DDI-UGA-UBOS-NSDS-2008-v1.0" DDI that was done by metadata producer(s) mentioned in "Metadata Production" section.