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User Satisfaction Survey 2012

Ghana, 2012
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Reference ID
GHA_2012_USS_v01_M
Producer(s)
Ghana Statistical Service
Metadata
DDI/XML JSON
Created on
Dec 12, 2013
Last modified
Mar 29, 2019
Page views
13349
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1429
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Questionnaires
Ghana 2012 User Satisfaction Survey, Questionnaire
Download [PDF, 188.28 KB]
Author(s) Ghana Statistical Service
Country Ghana
Language English
Contributor(s) Ghana Statistical Service
Publisher(s) Ghana Statistical Service
Description Questionnaire used in GUSS 2012.
Download https://catalog.ihsn.org//catalog/3781/download/52427
Technical documents
Ghana User Satisfaction Survey 2012, Interviewer's Manual
Download [PDF, 176.23 KB]
Author(s) Ghana Statistical Service
Date 2012-04-01
Country Ghana
Language English
Contributor(s) Ghana Statistical Service
Publisher(s) Ghana Statistical Service
Description Interviewer's manual for GUSS 2012
Table of contents CHAPTER 1: INTRODUCTION...................................................................................................................... 3
1.1 Background ............................................................................................................................................ 3
1.2 Purpose of the survey .............................................................................................................................. 3
1.3 Objectives of the survey ......................................................................................................................... 4
1.4 Scope of the survey ................................................................................................................................ 4
1.5 The Questionnaire .................................................................................................................................. 5
CHAPTER 2: RESPONSIBILITIES, DUTIES AND CONDUCT OF THE INTERVIEWER ON THE
FIELD...................................................................................................................................................................6
2.1 The role of field officers ......................................................................................................................... 6
2.2 Field officers’ responsibilities................................................................................................................ 6
2.3 Role of interviewers ............................................................................................................................... 6
2.4 Things you must not do .......................................................................................................................... 6
2.5 Supervision ............................................................................................................................................ 7
CHAPTER 3: FIELD PROCEDURES...............................................................................................................8
3.1 Introduction to field procedures .............................................................................................................. 8
3.1.1 Your assignment and time for interviewing .................................................................................... 8
3.1.2 Confidentiality ............................................................................................................................... 8
3.2 General interviewing problems ............................................................................................................... 8
3.2.1 Person to give information is busy or not available ........................................................................ 9
3.2.2 The dress you put on matters .......................................................................................................... 9
3.2.3 Patience and tact are needed ........................................................................................................... 9
3.2.4 Other problems ............................................................................................................................... 9
3.3 Field checks ........................................................................................................................................... 9
CHAPTER 4: HOW TO HANDLE
INTERVIEWS..........................................................................................10
4.1 Introduction .......................................................................................................................................... 10
4.2 General points ...................................................................................................................................... 11
4.3 The Questionnaire and Eligible Respondents ....................................................................................... 12
4.4 Filling the questionnaire ....................................................................................................................... 13
4.5 Correcting wrong entries ...................................................................................................................... 13
4.6 What to do with untidy questionnaires ................................................................................................. 13
CHAPTER 5: HOW TO FILL IN THE
QUESTIONNAIRE..........................................................................14
5.1 Introduction .......................................................................................................................................... 14
5.2 Section A: Use of Official Statistics of Ghana ..................................................................................... 14
5.3 Section B: Quality of Official Statistics in Ghana ................................................................................ 18
5.4 Section C: Ghana Statistical Service..................................................................................................... 24
5.5 Section D: Respondent’s Information ................................................................................................... 26
Download https://catalog.ihsn.org//catalog/3781/download/52428
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