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Threshold Performance Evaluation 2009-2010

Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Metadata
DDI/XML JSON
Created on
Jul 07, 2015
Last modified
Mar 29, 2019
Page views
10490
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Data file: ZRA firm level survey 26 March 2010

Cases: 30
Variables: 56

Variables

qnid
Questionnaire ID
Q2
Q2: Respondent position
Q3A
Q3: Sector
Q4A
Q4: Form of ownership
Q5A
Q5: HQ of company
Q6B
Q6b: Annual turnover
Q7
Q7: Number of employees
Q8A
Q8: Operations registration
Q9A
Q9a: Source of information
Q9B
Q9b: Source of information
Q9C
Q9c: Source of information
Q9D
Q9d: Source of information
Q9E
Q9e: Source of information
Q10
Q10: Instructions clear?
Q11A
Q11: If not clear, why not?
Q12A
Q12: When applied did staff tell you
Q13A
Q13a: How many days did completion take - TPN
Q13B
Q13b: How many days did completion take - VAT
Q13C
Q13c: How many days did completion take - Income TAX
Q13D
Q13d: How many days for other transaction?
Q13E
Q13e: Specify other transaction
Q14
Q14: Whether multiple visits were made to ZRA?
Q15
Q15: How many total visits did you make?
Q16
Q16: Did you pay for your certificate(s)?
Q17
Q17: If yes, how much did you pay?
Q18
Q18: Was money or favors requested to issue your registration?
Q19A
Q19a: Rate courtesy and knowledge at ZRA
Q19B
Q19b: Comment
Q20
Q20: How long did you wait to be served in CSC?
Q21
Q21: Rate period of obtain certificates
Q22
Q22: Rate comfort at ZRA in terms of CSC?
Q23A
Q23a: Does ZRA suffer from speed money?
Q23B
Q23b: Please explain
Q24
Q24: Are you familiar with ZRA's customer service charter?
Q25
Q25: Has charter improved understanding of your rights?
Q26
Q26: Was this the first time you applied at ZRA?
Q27
Q27: IF applied before, what year was this in?
Q28
Q28: Compare processing time prior to 2006 and recent visit
Q29
Q29: How long did it take before? (Days)
Q30A
Q30a: Compare recent visit customer care quality to first visit
Q30B
Q30b: Comment
Q31A
Q31a: Compare level of corruption between recent visit and first visit
Q31B
Q31b: Please explain
Q32A
Q32a: Which media did you hear about ZRA's services?
Q32B
Q32b: Which media did you hear about ZRA's services?
Q32C
Q32c: Which media did you hear about ZRA's services?
Q32D
Q32d: Which media did you hear about ZRA's services?
Q32E
Q32e: Which media did you hear about ZRA's services?
Q33A
Q33: Have you ever lodged a complaint to ZRA?
Q34A
Q34: Why haven't you lodged a complaint?
Q35A
Q35: How did you lodge your complaint or suggestion?
Q36A
Q36a: Was ZRA responsive to your concern?
Q36B
Q36b: Comment
Q37A
Q37a: If yes, how soon did they respond to your concern
Q37B
Q37b: How did they contact you?1
Q38
Q38: Any additional comments? please explain
Total: 56
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