| Value | Category | Cases | |
|---|---|---|---|
| 1 | Easy access to own money | 816 |
13.3%
|
| 2 | Convenience of access - distance; the time it takes to get there | 1092 |
17.8%
|
| 3 | Convenience of access - opening hours; no queues | 38 |
0.6%
|
| 4 | How easy it is to save with them | 894 |
14.5%
|
| 5 | Quick access to loans | 918 |
14.9%
|
| 6 | Simple processes/documentation | 194 |
3.2%
|
| 7 | Ability to meet requirements | 100 |
1.6%
|
| 8 | High interest on savings | 94 |
1.5%
|
| 9 | Low interest on loans | 210 |
3.4%
|
| 10 | The type of products & services they offer - whether suitable for my needs | 371 |
6%
|
| 11 | Good service | 176 |
2.9%
|
| 12 | Trust in them | 250 |
4.1%
|
| 13 | Don't know | 932 |
15.2%
|
| 14 | Other | 65 |
1.1%
|