| Value | Category | Cases | |
|---|---|---|---|
| 1 | Didn't need to use it | 39 |
21.1%
|
| 2 | Doesn't meet my needs | 74 |
40%
|
| 3 | Too expensive | 16 |
8.6%
|
| 4 | Too complicated | 21 |
11.4%
|
| 5 | Service is not good | 2 |
1.1%
|
| 6 | Other | 33 |
17.8%
|
| Sysmiss | 5965 |