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World Bank Group Country Survey 2020

Serbia, 2020
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Reference ID
SRB_2020_WBCS_v01_M
Producer(s)
Public Opinion Research Group
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Created on
Oct 14, 2021
Last modified
Oct 14, 2021
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Data file: serbia_cos_fy20_datafile_final_.sav

Data collected using the 2020 Serbia World Bank Group Country Survey questionnaire (FY20).
- Overall context
- Overall Attitudes toward the World Bank Group
- World Bank Group’s Work and Engagement on the Ground
- World Bank Group’s Support in Development Areas
- World Bank Group’s Knowledge Work and Activities
- The Future Role of the World Bank Group in Serbia
- Communication and Information Sharing
- Background Information

Cases: 258
Variables: 299

Variables

id
Respondent ID
a1
In general, would you say that Serbia is headed in ... ?
a2
Do you think that economic opportunity for citizens in Serbia is...?
a3_1
Trade and exports
a3_2
Energy
a3_3
Gender equity (closing the gap between women and men, and boys and girls)
a3_4
Global/regional integration
a3_5
Education
a3_6
Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform)
a3_7
Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer)
a3_8
Food safety
a3_9
Social protection (e.g., pensions, targeted social assistance)
a3_10
Water and sanitation
a3_11
Pollution
a3_12
Equality of opportunity (i.e., social inclusion)
a3_13
National debt
a3_14
Financial markets
a3_15
Urban development
a3_16
Information and communications technology
a3_17
Judiciary reform
a3_18
Agriculture and rural development
a3_19
Climate change (e.g., mitigation, adaptation)
a3_20
Crime and violence
a3_21
Natural resource management
a3_22
Health
a3_23
Poverty reduction
a3_24
Transport (e.g., roads, bridges, transportation)
a3_25
Economic growth
a3_26
Disaster risk management
a3_27
Job creation/employment
a3_28
Anti-corruption
a3_29
Private sector development
a4_1
Transport (e.g., roads, bridges, transportation)
a4_2
Water and sanitation
a4_3
Crime and violence
a4_4
Equality of opportunity (i.e., social inclusion)
a4_5
Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer)
a4_6
Information and communications technology
a4_7
Trade and exports
a4_8
Agriculture and rural development
a4_9
Judiciary reform
a4_10
Social protection (e.g., pensions, targeted social assistance)
a4_11
Climate change (e.g., mitigation, adaptation)
a4_12
Disaster risk management
a4_13
Anti-corruption
a4_14
Energy
a4_15
Food safety
a4_16
Economic growth
a4_17
Education
a4_18
Job creation/employment
a4_19
Health
a4_20
Financial markets
a4_21
Private sector development
a4_22
Gender equity (closing the gap between women and men, and boys and girls)
a4_23
Natural resource management
a4_24
Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform)
a4_25
Global/regional integration
a4_26
Pollution
a4_27
National debt
a4_28
Urban development
a5_1
Human development (e.g., health, education, and social protection)
a5_2
Equal opportunity for girls and boys, men and women
a5_3
Growing Serbia's economy in a way that leads to jobs and employment
a5_4
The gap between the rich and the poor
a5_5
Making government more effective
a5_6
Anti-corruption
a5_7
Attracting new sources of foreign investment
a6_1
Trade constraints
a6_2
Terrorism
a6_3
Geo political uncertainty
a6_4
Migrants and refugees
a6_5
National debt
a6_6
Technology based disruption
a6_7
Jobs/employment
a6_8
Environmental degradation
a6_9
Climate change
a6_10
Fragility in Serbia or neighboring countries
a6_11
The gap between the rich and the poor
a7_1
Political pressures and obstacles
a7_2
Corruption
a7_3
Inadequate level of private sector participation
a7_4
Inadequate level of citizen/civil society participation
a7_5
Inadequate level of government accountability
a7_6
Reforms are not well thought out in light of country challenges
a7_7
Poor coordination within the government
a7_8
Private sector involvement and/or influence
a7_9
Inadequate level of capacity in the government
a7_10
Inadequate level of donor coordination
a8_1
The national/federal government
a8_2
Bilateral organizations (e.g., DFID, JICA, GIZ, USAID)
a8_3
The World Bank Group
a8_4
The International Monetary Fund
a8_5
The United Nations (UN)
a8_6
Regional development banks
a8_7
Serbia's Central Bank
a8_8
International private sector
a8_9
Domestic private sector
a8_10
International civil society (e.g., NGOs, CBOs)
a8_11
Domestic civil society (e.g., NGOs, CBOs)
a8_12
Faith-based institutions
a8_13
Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio)
a8_14
International media and their web presence
a8_15
Web based media (i.e., blogs, social media, other web-based news and information sources)
a9
To what extent do you trust private sector to engage in public service delivery in Serbia?
b1
How familiar are you with the work of the World Bank Group in Serbia?
b2
Overall the World Bank Group currently plays a relevant role in development in Serbia
b3
The World Bank Group's work is aligned with what I consider the development priorities for Serbia
b4
Overall, please rate your impression of the World Bank Group's effectiveness in Serbia.
b5
To what extent does the World Bank Group's work help to achieve development results in Serbia?
b6
To what extent does the World Bank Group influence the development agenda in Serbia?
b7
To what extent do you believe that the World Bank Group's work and support help the poorest in Serbia?
b8_1
Data and statistics
b8_2
Implementation support
b8_3
Capacity development related to World Bank Group supported projects
b8_4
Policy advice, studies, analyses
b8_5
Financial resources
b8_6
Donor coordination
b8_7
Promoting knowledge sharing
b8_8
Bringing together different groups of stakeholders
b8_9
Mobilizing third party financial resources
b8_10
Technical assistance
b9_1
Not enough public disclosure of its work
b9_2
Not adequately flexible
b9_3
Not collaborating enough with private sector
b9_4
Too influenced by developed countries
b9_5
Not aligned with country priorities
b9_6
Not adequately sensitive to political/social realities in Serbia
b9_7
Not willing to honestly criticize policies and reform efforts in the country
b9_8
World Bank Group's processes too slow and complex
b9_9
Not sufficiently focused on sustainable results
b9_10
Not collaborating enough with civil society (e.g., NGOs, CBOs)
b9_11
Inadequate World Bank Group's staffing in Serbia
b9_12
Arrogant in its approach
b9_13
Staff too inaccessible
b10_1
National debt
b10_2
Energy
b10_3
Agriculture and rural development
b10_4
Pollution
b10_5
Job creation/employment
b10_6
Economic growth
b10_7
Financial markets
b10_8
Social protection (e.g., pensions, targeted social assistance)
b10_9
Private sector development
b10_10
Education
b10_11
Global/regional integration
b10_12
Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform)
b10_13
Food safety
b10_14
Urban development
b10_15
Gender equity (closing the gap between women and men, and boys and girls)
b10_16
Anti-corruption
b10_17
Judiciary reform
b10_18
Health
b10_19
Disaster risk management
b10_20
Equality of opportunity (i.e., social inclusion)
b10_21
Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer)
b10_22
Information and communications technology
b10_23
Transport (e.g., roads, bridges, transportation)
b10_24
Trade and exports
b10_25
Crime and violence
b10_26
Climate change (e.g., mitigation, adaptation)
b10_27
Natural resource management
b10_28
Poverty reduction
b10_29
Water and sanitation
c1
To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills mix and knowledge) to help Serbia solve its most complicated development challenges?
c2
Responsiveness to needs
c3
Flexibility (in terms of the institution's products and services)
c4
Flexibility (in terms of changing country circumstances)
c5
Being inclusive
c6
Openness (sharing data and other information)
c7
Collaboration with the Government
c8
The speed in which it gets things accomplished on the ground
c9
Helping to bring discipline/effective supervision to implementation of investment projects
c10
Collaboration with civil society
c11
Staff accessibility
c12
Collaboration with other donors and development partners
c13
Collaboration with the private sector
c14
Straightforwardness and honesty
c15
Treating clients and stakeholders in Serbia with respect
c16
Being a long-term partner
c17
The World Bank Group disburses funds promptly
c18
The World Bank Group effectively monitors and evaluates the projects and programs it supports
c19
The World Bank Group's approvals and reviews are done in a timely fashion
c20
The World Bank Group's Environmental and Social Framework requirements are reasonable
c21
The World Bank Group's conditions on its lending are reasonable
c22
The World Bank Group takes decisions quickly in Serbia
c23
Working with the World Bank Group increases Serbia's institutional capacity
c24
Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them
c25
The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Serbia
c26
The World Bank Group meets Serbia's needs for knowledge services (e.g., research, analysis, data, technical assistance)
c27
To what extent do you believe that Serbia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)?
d1_1
Social protection (e.g., pensions, targeted social assistance)
d1_2
Gender equity (closing the gap between women and men, and boys and girls)
d1_3
Private sector development
d1_4
Education
d1_5
Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform)
d1_6
Global/regional integration
d1_7
Food safety
d1_8
Urban development
d1_9
Energy
d1_10
Water and sanitation
d1_11
Pollution
d1_12
Job creation/employment
d1_13
Health
d1_14
Financial markets
d1_15
Transport (e.g., roads, bridges, transportation)
d1_16
Agriculture and rural development
d1_17
Trade and exports
d1_18
Crime and violence
d1_19
Natural resource management
d1_20
Climate change (e.g., mitigation, adaptation)
d1_21
Poverty reduction
d1_22
Anti-corruption
d1_23
Judiciary reform
d1_24
Economic growth
d1_25
Disaster risk management
d1_26
Equality of opportunity (i.e., social inclusion)
d1_27
Non-communicable diseases (e.g., cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, cancer)
d1_28
Information and communications technology
d2
From your perspective, which of the following best describes the World Bank Group's current emphasis on investing in human capital (e.g., education, health, social protection)?
e1
How frequently do you consult World Bank Group's knowledge work and activities in the work you do?
e2
Are timely
e3
Include appropriate level of stakeholder involvement during preparation
e4
Lead to practical solutions
e5
Are source of relevant information on global good practices
e6
Are adequately disseminated
e7
Are translated enough into local language
e8
Are adaptable to Serbia's specific development challenges and country circumstances
e9
Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?
e10
Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?
f1_1
Work faster
f1_2
Engage more effectively with private sector
f1_3
Collaborate more effectively with Government clients (e.g., national, state, local)
f1_4
Offer more innovative knowledge products and services
f1_5
Increase availability of Reimbursable Advisory Services (RAS)
f1_6
Help to bring discipline/effective supervision to implementation of World Bank Group projects
f1_7
Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN
f1_8
Increase the level of capacity development in the country
f1_9
Ensure greater selectivity in its work
f1_10
Provide more adequate data/knowledge/statistics/figures on Serbia's economy
f1_11
Engage more effectively with civil society (e.g., NGOs, CBOs)
f1_12
Reduce the complexity of obtaining World Bank Group financing
f1_13
Offer more innovative financial products and services
f1_14
Improve the quality of its experts as related to Serbia's specific challenges
f1_15
Engage more directly with beneficiaries
f2_1
Media
f2_2
Youth/university groups
f2_3
Private sector
f2_4
National Assembly
f2_5
Donor community
f2_6
Beneficiaries
f2_7
Academia/think tanks/research institutes
f2_8
NGOs/Community Based Organizations
f2_9
Foundations
f2_10
Local government
g1
How frequently do you interact with the World Bank Group now in Serbia?
g2_1
Local radio
g2_2
International radio
g2_3
Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr)
g2_4
International newspapers
g2_5
Local television
g2_6
Internet
g2_7
Periodicals
g2_8
International television
g2_9
Local newspapers
g3_1
World Bank Group's publications and other written materials
g3_2
e-Newsletters
g3_3
World Bank Group's seminars/workshops/conferences
g3_4
World Bank Group's website
g3_5
Direct contact with World Bank Group (i.e., face to face meetings/discussions)
g3_6
Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr)
g3_7
Webinars or online events hosted by the World Bank Group
g3_8
Interviews and press conferences for the Serbian media
g4
Which Internet connection do you use primarily when visiting a World Bank Group website?
g5
What do you use primarily when visiting a World Bank Group website?
g6_1
Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio)
g6_2
Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio)
g6_3
Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, retweeted)
g6_4
Visited a WBG website (e.g., read a blog, used data)
g6_5
Attended an event/conference hosted by the WBG
g6_6
Watched a webinar or online event hosted by the WBG
g6_7
Read some or all of a WBG research paper or publication
g6_8
Met professionally with WBG staff
g6_9
Read a WBG e-newsletter
g7
Are timely
g8
Are accessible (well written and easy to understand)
g9
Are timely
g10
Are accessible (well written and easy to understand)
h1
Which of the following best describes your current affiliation?
h2
Please identify the primary specialization of your work.
h3
Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country?
h4
If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Serbia?
h5
Do your projects involve both the World Bank and the IFC?
h6_1
Observer (i.e., follow in media, discuss in informal conversations, etc.)
h6_2
Use World Bank Group reports/data
h6_3
Engage in World Bank Group related/sponsored events/activities
h6_4
Collaborate as part of my professional duties
h6_5
Use World Bank Group website for information, data, research, etc.
h7
What's your gender?
h8
What's your age?
Total: 299
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