| Value | Category | 
|---|---|
| 1 | Cannot afford to (administrative fees are too expensive) | 
| 2 | Too difficult to access the place of service | 
| 3 | The staff doesn’t treat people with respect | 
| 4 | The process for applying and obtaining such documents is too | 
| 5 | It takes too long to get what you need | 
| 6 | Other reasons/ specify……… |