The client survey is designed to collect, measure and assess the views of World Bank clients about the quality of the Bank's assistance, in terms of the importance of the Bank's various activities to them, and the Bank's effectiveness in those areas. The survey uses a mail-in questionnaire, covering the Bank's overall contribution and support to development, Bank officials' interactions with clients, various aspects of project design and implementation, and non-lending services. The questionnaire may be custom-tailored to gather needed country-specific information. Optional sections may be added to ask about the role of the Bank's country office, how well the Bank works with others, and the Bank's role in donor coordination and mobilization of resources. Interviews are also conducted with a small number of key clients and partners to provide qualitative inputs to complement the quantitative surveys.
Kind of Data
Sample survey data [ssd]
The scope of Ghana CFS 2003 includes:
- Background information
- Overall attitudes toward the World Bank
- The work of the World Bank
- The way the World Bank does business
- General issues facing Ghana
- Project/program design and implementation
- Role of the country office
- Donor coordination
Producers and sponsors
Dates of Data Collection
Data Collection Mode
Data Collection Notes
In February 2003, three hundred clients and partners of the World Bank in Ghana were invited to provide their opinions on the Bank?s assistance to the country by participating in a client survey. Participants in the survey were drawn from among senior government officials, staff of ministries and implementing agencies at both national and local levels, and representatives of the private sector, Non-Governmental Organizations (NGOs), academics and researchers, the media, donors and financial partners.
Data collected is computed and analyzed with SPSS. Descriptive analysis (mean and standard deviation) is used to measure importance and the effectiveness the Bank, and to measure the distribution of the respondents.
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
World Bank. Ghana World Bank Client Feedback Survey (CFS) 1999. Ref. GHA_1999_CFS_v01_M. Dataset downloaded
from [web address] on [date].
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.