Operations of Freight Forwarders Impact Evaluation 2014
Serbia, 2014
Created on
May 03, 2016
Last modified
Mar 29, 2019
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- ffsurvey_finaldata
If there have been noticeable changes in performance, what specifically, do you (e41)
Data file: ffsurvey_finaldata
Overview
Valid:
70
Type:
Discrete
Start:
2185
End:
2409
Width:
225
Format:
Questions and instructions
Categories
| Value | Category |
|---|---|
| Better equipment, better working conditions, faster and more efficient operations | |
| Better organization; shorter stays | |
| Better precision | |
| Better quality contact with forwarders | |
| Considerably shortened procedure, uniform customs procedure with reduced subjective approach of customs officer | |
| Customs clearance procedure is speeded up, risk analysis is implemented, export customs clearance in cumulative traffic is simplified, possibility to obtain several transit documents for goods in one truck at border crossing. | |
| Customs office has allowed several customs supporting documents for one vehicle | |
| Downtime, uneducated staff, no knowledge of foreign languages, frequent absence of customs officers from their work place | |
| E-signature | |
| Efficiency and quality are decreasing with increase of the number of employees, no changes for the better. | |
| Everything is going more quickly | |
| Experience, appointed people with great experience and it all goes quickly | |
| Faster and more efficient operating | |
| Faster business processes | |
| Faster flow of documents, e-submitting of documents, new inspection system, implementation of regulations | |
| Faster flow of goods, modernization | |
| Faster operating | |
| Faster operations | |
| Faster operations of customs services because of the needs of manufacturers present on this territory. | |
| Flexibility - work approach | |
| Flexible customs services and speeding up of customs procedures | |
| Goods are moving more quickly, less delays at border crossings | |
| Import of cars is reduced for 70 percent because of changed law | |
| More efficient work, faster processing of documents, faster import and export | |
| New people have come who are doing their job professionally | |
| Not enough staff, they are very slow and they are not trained enough | |
| Promptness | |
| Quicker import and export procedure | |
| Reduced efficiency and worse and worse trained staff | |
| Regulations are now implemented, and not the law. Structure of staff is worsened, they are not qualified enough for what they do | |
| Replacement of the people in charge who were appointed inadequately | |
| Shortened working hours | |
| Shortening of procedure. Issuing of documents used to take longer. | |
| Simplified customs procedures and flexibility of customs | |
| Simplified/ speeded up procedure and more efficient work of customs officers. | |
| Slowed down operating | |
| Some procedures are speeded up. | |
| Speed | |
| Speed of completing customs procedure | |
| Speed of customs clearance Is improved | |
| Speed of customs procedure | |
| Speed of operating | |
| Speed of procedures, they know how to use computers now, somewhat reduced corruption | |
| Speeded up processes and more committed work of customs bodies | |
| Staff changes | |
| Switching to automatic system has speeded customs procedure up | |
| The process of customs clearance is speeded up, corruption is reduced | |
| They are faster and more efficient | |
| They are faster, they observe regulations | |
| They are less efficient | |
| They are more efficient | |
| They are more efficient and faster | |
| They are more prompt | |
| They are quick, goods are cleared more quickly | |
| They are slow | |
| They are using only Kragujevac, I accidentally clicked on Nis. They are working more quickly and more efficiently | |
| They are venal, corruption, bribe, everything is worse, staff keeps changing | |
| They are working more quickly now | |
| They are working more quickly, more effectively, more processes | |
| They have brought incapable management with suspicious diplomas, they have brought here the staff from Pristina, corruption is more extensive | |
| They have hired unskilled staff | |
| They have introduced working Saturday | |
| They have larger number of engaged custom officers | |
| They observed the law before politics interfered. Now they sometimes don't observe the law | |
| This customs office has slightly improved efficiency and quality of operations, they are doing their best. | |
| Volume of work is increased, and same number of people is employed |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.