Financial Inclusion Insights Survey 2014

Ghana, 2014 - 2015

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Reference ID

GHA_2014_FII_v01_M_v01_A_PUF

Producer(s)

InterMedia

Metadata

DDI/XML JSON

Created on

Jan 18, 2017

Last modified

Mar 29, 2019

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14884

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Data file: final_cgap_ghana_im_v2

Cases:	3002
Variables:	1018

Variables

FF21_4

FF21.4. Do you use a bank account for the following business payments/purchases?

FF21_5

FF21.5. Do you use a bank account for the following business payments/purchases?

FF21_6

FF21.6. Do you use a bank account for the following business payments/purchases?

FF21_7

FF21.7. Do you use a bank account for the following business payments/purchases?

FF21_8

FF21.8. Do you use a bank account for the following business payments/purchases?

FF21_9

FF21.9. Do you use a bank account for the following business payments/purchases?

FF22_1

FF22.1. You said you do not use this bank account for any business payments/purc

FF22_2

FF22.2. You said you do not use this bank account for any business payments/purc

FF22_3

FF22.3. You said you do not use this bank account for any business payments/purc

FF22_4

FF22.4. You said you do not use this bank account for any business payments/purc

FF22_5

FF22.5. You said you do not use this bank account for any business payments/purc

FF22_6

FF22.6. You said you do not use this bank account for any business payments/purc

FF22_7

FF22.7. You said you do not use this bank account for any business payments/purc

FF22_8

FF22.8. You said you do not use this bank account for any business payments/purc

FF22_9

FF22.9. You said you do not use this bank account for any business payments/purc

FF23

FF23. What was the date of the activity?

FF23A

FF23A. What type of transactions was it (i.e. sending money, depositing, withdra

FF24

FF24. How long did it take you to get to the bank? (Minutes)

FF25

FF25. How much, if anything, did you have to pay in transportation costs? (GHS)

FF26

FF26. What was the amount of your transaction? (GHS)

FF27

FF27. How long did the activity take, including standing in the queue? (Minutes)

FF28

FF28. How much did you have to pay for the financial activity? (GHS)

FF29

FF29. Did the agent/teller charge you extra fees beyond official fees for the tr

FF30

FF30. Were you able to complete the activity?

MM1

MM1. Have you ever heard of something called Mobile Money?

MM2_1

MM2.1. Tell me the name of mobile money service that you are aware of? Spontaneo

MM2_2

MM2.2. Tell me the name of mobile money service that you are aware of? Spontaneo

MM2_3

MM2.3. Tell me the name of mobile money service that you are aware of? Spontaneo

MM3_1

MM3.1. Have you ever heard about the following mobile money service? Prompted re

MM3_2

MM3.2. Have you ever heard about the following mobile money service? Prompted re

MM3_3

MM3.3. Have you ever heard about the following mobile money service? Prompted re

MM4_1

MM4.1. From which source of information did you first learn about this mobile mo

MM4_2

MM4.2. From which source of information did you first learn about this mobile mo

MM4_3

MM4.3. From which source of information did you first learn about this mobile mo

MM5_1

MM5.1. Have you ever used this mobile money service for any financial activity?

MM6_1

MM6.1. When did you start using mobile money with this provider? (mm/yyyy) (-99=

MM7_1

MM7.1. Apart from today, when was the last time you conducted any financial acti

MM8_1

MM8.1. Do you have a registered account in your name with this mobile money serv

MM9_1

MM9.1. When did you register for this account?(mm/yyyy )(-99=DK/Refused) MTN Mob

MM10_1

MM10.1. Was it before or after you started using mobile money services? MTN Mobi

MM5_2

MM5.2. Have you ever used this mobile money service for any financial activity?

MM6_2

MM6.2. When did you start using mobile money with this provider? (mm/yyyy) (-99=

MM7_2

MM7.2. Apart from today, when was the last time you conducted any financial acti

MM8_2

MM8.2. Do you have a registered account (account registered in your name) with t

MM9_2

MM9.2. When did you register for this account? (mm/yyyy) (-99=DK/Refused) Airtel

MM10_2

MM10.2. Was it before or after you started using mobile money services? Airtel M

MM5_3

MM5.3. Have you ever used this mobile money service for any financial activity?

MM6_3

MM6.3. When did you start using mobile money with this provider? (mm/yyyy) (-99=

MM7_3

MM7.3. Apart from today, when was the last time you conducted any financial acti

MM8_3

MM8.3. Do you have a registered account (account registered in your name) with t

MM9_3

MM9.3. When did you register for this account? (mm/yyyy) (-99=DK/Refused) Tigo c

MM10_3

MM10.3. Was it before or after you started using mobile money services? Tigo cas

MM11

MM11. Do you usually make transactions with your mobile money account yourself o

MM12

MM12. Who is the person that makes transactions with your mobile money account o

MM13

MM13. What is the gender of that person of MM12?

MM14_1

MM14.1. Apart from today, when was the last time you conducted any financial act

MM14_2

MM14.2. Apart from today, when was the last time you conducted any financial act

MM14_3

MM14.3. Apart from today, when was the last time you conducted any financial act

MM15_1

MM15.1. How do you usually access this mobile money service? MTN Mobile money

MM15_2

MM15.2. How do you usually access this mobile money service? Airtel Money

MM15_3

MM15.3. How do you usually access this mobile money service? Tigo cash

MM16

MM16. What is the main reason you have never used mobile money services?

MM17

MM17. What is the main reason you have not signed up for a mobile money account

MM18

MM18. Why did you start using mobile money?

MM19_1

MM19.1. Have you ever used a mobile money account to do the following?? Deposit

MM20_1

MM20.1. In the past 30 days, how many times did you use a mobile money account(s

MM19_2

MM19.2. Have you ever used a mobile money account to do the following?? Withdraw

MM20_2

MM20.2. In the past 30 days, how many times did you use a mobile money account(s

MM19_3

MM19.3. Have you ever used a mobile money account to do the following?? Buy airt

MM20_3

MM20.3. In the past 30 days, how many times did you use a mobile money account(s

MM19_4

MM19.4. Have you ever used a mobile money account to do the following?? Pay a sc

MM20_4

MM20.4. In the past 30 days, how many times did you use a mobile money account(s

MM19_5

MM19.5. Have you ever used a mobile money account to do the following?? Pay a me

MM20_5

MM20.5. In the past 30 days, how many times did you use a mobile money account(s

MM19_6

MM19.6. Have you ever used a mobile money account to do the following?? Pay an e

MM20_6

MM20.6. In the past 30 days, how many times did you use a mobile money account(s

MM19_7

MM19.7. Have you ever used a mobile money account to do the following?? Pay for

MM20_7

MM20.7. In the past 30 days, how many times did you use a mobile money account(s

MM19_8

MM19.8. Have you ever used a mobile money account to do the following?? Pay for

MM20_8

MM20.8. In the past 30 days, how many times did you use a mobile money account(s

MM19_9

MM19.9. Have you ever used a mobile money account to do the following?? Pay TV/c

MM20_9

MM20.9. In the past 30 days, how many times did you use a mobile money account(s

MM19_10

MM19.10. Have you ever used a mobile money account to do the following?? Pay a g

MM20_10

MM20.10. In the past 30 days, how many times did you use a mobile money account(

MM19_11

MM19.11. Have you ever used a mobile money account to do the following?? Pay oth

MM20_11

MM20.11. In the past 30 days, how many times did you use a mobile money account(

MM19_12

MM19.12. Have you ever used a mobile money account to do the following?? Send mo

MM20_12

MM20.12. In the past 30 days, how many times did you use a mobile money account(

MM19_13

MM19.13. Have you ever used a mobile money account to do the following?? Send mo

MM20_13

MM20.13. In the past 30 days, how many times did you use a mobile money account(

MM19_14

MM19.14. Have you ever used a mobile money account to do the following?? Receive

MM20_14

MM20.14. In the past 30 days, how many times did you use a mobile money account(

MM19_15

MM19.15. Have you ever used a mobile money account to do the following?? Receive

MM20_15

MM20.15. In the past 30 days, how many times did you use a mobile money account(

MM19_16

MM19.16. Have you ever used a mobile money account to do the following?? Receive

MM20_16

MM20.16. In the past 30 days, how many times did you use a mobile money account(

MM19_17

MM19.17. Have you ever used a mobile money account to do the following?? Receive

MM20_17

MM20.17. In the past 30 days, how many times did you use a mobile money account(

MM19_18

MM19.18. Have you ever used a mobile money account to do the following?? Receive

MM20_18

MM20.18. In the past 30 days, how many times did you use a mobile money account(

MM19_19

MM19.19. Have you ever used a mobile money account to do the following?? Receive

MM20_19

MM20.19. In the past 30 days, how many times did you use a mobile money account(

MM19_20

MM19.20. Have you ever used a mobile money account to do the following?? Pay for

MM20_20

MM20.20. In the past 30 days, how many times did you use a mobile money account(

MM19_21

MM19.21. Have you ever used a mobile money account to do the following?? Make in

MM20_21

MM20.21. In the past 30 days, how many times did you use a mobile money account(

MM19_22

MM19.22. Have you ever used a mobile money account to do the following?? Receive

MM20_22

MM20.22. In the past 30 days, how many times did you use a mobile money account(

MM19_23

MM19.23. Have you ever used a mobile money account to do the following?? Take a

MM20_23

MM20.23. In the past 30 days, how many times did you use a mobile money account(

MM19_24

MM19.24. Have you ever used a mobile money account to do the following?? Give a

MM20_24

MM20.24. In the past 30 days, how many times did you use a mobile money account(

MM19_25

MM19.25. Have you ever used a mobile money account to do the following?? Save mo

MM20_25

MM20.25. In the past 30 days, how many times did you use a mobile money account(

MM19_26

MM19.26. Have you ever used a mobile money account to do the following?? Set asi

MM20_26

MM20.26. In the past 30 days, how many times did you use a mobile money account(

MM19_27

MM19.27. Have you ever used a mobile money account to do the following?? Set mon

MM20_27

MM20.27. In the past 30 days, how many times did you use a mobile money account(

MM19_28

MM19.28. Have you ever used a mobile money account to do the following?? Make an

MM20_28

MM20.28. In the past 30 days, how many times did you use a mobile money account(

MM19_29

MM19.29. Have you ever used a mobile money account to do the following?? Pay in

MM20_29

MM20.29. In the past 30 days, how many times did you use a mobile money account(

MM19_30

MM19.30. Have you ever used a mobile money account to do the following?? Pay rem

MM20_30

MM20.30. In the past 30 days, how many times did you use a mobile money account(

MM19_31

MM19.31. Have you ever used a mobile money account to do the following?? Transfe

MM20_31

MM20.31. In the past 30 days, how many times did you use a mobile money account(

MM19_32

MM19.32. Have you ever used a mobile money account to do the following?? Transfe

MM20_32

MM20.32. In the past 30 days, how many times did you use a mobile money account(

MM19_33

MM19.33. Have you ever used a mobile money account to do the following?? Transfe

MM20_33

MM20.33. In the past 30 days, how many times did you use a mobile money account(

MM19_34

MM19.34. Have you ever used a mobile money account to do the following?? Pay ren

MM20_34

MM20.34. In the past 30 days, how many times did you use a mobile money account(

MM21_1

MM21.1. Do you use a mobile money account to make the following business payment

MM21_2

MM21.2. Do you use a mobile money account to make the following business payment

MM21_3

MM21.3. Do you use a mobile money account to make the following business payment

MM21_4

MM21.4. Do you use a mobile money account to make the following business payment

MM21_5

MM21.5. Do you use a mobile money account to make the following business payment

MM21_6

MM21.6. Do you use a mobile money account to make the following business payment

MM21_7

MM21.7. Do you use a mobile money account to make the following business payment

MM21_8

MM21.8. Do you use a mobile money account to make the following business payment

MM21_9

MM21.9. Do you use a mobile money account to make the following business payment

MM22_1

MM22.1. You said you do not use a mobile money account for any business transact

MM22_2

MM22.2. You said you do not use a mobile money account for any business transact

MM22_3

MM22.3. You said you do not use a mobile money account for any business transact

MM22_4

MM22.4. You said you do not use a mobile money account for any business transact

MM22_5

MM22.5. You said you do not use a mobile money account for any business transact

MM22_6

MM22.6. You said you do not use a mobile money account for any business transact

MM22_7

MM22.7. You said you do not use a mobile money account for any business transact

MM22_8

MM22.8. You said you do not use a mobile money account for any business transact

MM22_9

MM22.9. You said you do not use a mobile money account for any business transact

MM22_10

MM22.10. You said you do not use a mobile money account for any business transac

MM23

MM23. Do you tend to use the same mobile money agent all or most of the time?

MM24

MM24. What is the main reason you are using this agent regularly?

MM25

MM25. How far is the closest mobile money agent (of any provider) from the place

MM25A_1

MM25A.1. How many agents do you know of within each distance from the place wher

MM25A_2

MM25A.2. How many agents do you know of within each distance from the place wher

MM25A_3

MM25A.3. How many agents do you know of within each distance from the place wher

MM25A_4

MM25A.4. How many agents do you know of within each distance from the place wher

MM25A_5

MM25A.5. How many agents do you know of within each distance from the place wher

MM26_1

MM26.1. Which of the following mobile money agents are the closest to where you

MM26_2

MM26.2. Which of the following mobile money agents are the closest to where you

MM26_3

MM26.3. Which of the following mobile money agents are the closest to where you

MM27

MM27. How do you usually get to a mobile money agent? Do you...?

MM28

MM28. How long does it usually take you to get to a mobile money agent?

MM29_1

MM29.1. Do you usually go to a mobile money agent at or near the following place

MM29_2

MM29.2. Do you usually go to a mobile money agent at or near the following place

MM29_3

MM29.3. Do you usually go to a mobile money agent at or near the following place

MM29_4

MM29.4. Do you usually go to a mobile money agent at or near the following place

MM29_5

MM29.5. Do you usually go to a mobile money agent at or near the following place

MM29_6

MM29.6. Do you usually go to a mobile money agent at or near the following place

MM29_7

MM29.7. Do you usually go to a mobile money agent at or near the following place

MM29_8

MM29.8. Do you usually go to a mobile money agent at or near the following place

MM30_1

MM30.1. Have you ever experienced any of the following issues with any mobile mo

MM31_1

MM31.1. How many times in the past 6 months have you experienced this issue? Age

MM32_1

MM32.1. Have you reported this issue to the Customer Services of the Mobile Mone

MM33_1

MM33.1. Was the issue resolved to your satisfaction? Agent was absent

MM30_2

MM30.2. Have you ever experienced any of the following issues with any mobile mo

MM31_2

MM31.2. How many times in the past 6 months have you experienced this issue? Age

MM32_2

MM32.2. Have you reported this issue to the Customer Services of the Mobile Mone

MM33_2

MM33.2. Was the issue resolved to your satisfaction? Agent was rude

MM30_3

MM30.3. Have you ever experienced any of the following issues with any mobile mo

MM31_3

MM31.3. How many times in the past 6 months have you experienced this issue? Age

MM32_3

MM32.3. Have you reported this issue to the Customer Services of the Mobile Mone

MM33_3

MM33.3. Was the issue resolved to your satisfaction? Agent did not have enough c

MM30_4

MM30.4. Have you ever experienced any of the following issues with any mobile mo

MM31_4

MM31.4. How many times in the past 6 months have you experienced this issue? Age

MM32_4

MM32.4. Have you reported this issue to the Customer Services of the Mobile Mone

MM33_4

MM33.4. Was the issue resolved to your satisfaction? Agent refused to perform tr

MM30_5

MM30.5. Have you ever experienced any of the following issues with any mobile mo

MM31_5

MM31.5. How many times in the past 6 months have you experienced this issue? Age

MM32_5

MM32.5. Have you reported this issue to the Customer Services of the Mobile Mone

MM33_5

MM33.5. Was the issue resolved to your satisfaction? Agent did not know how to p

MM30_6

MM30.6. Have you ever experienced any of the following issues with any mobile mo

MM31_6

MM31.6. How many times in the past 6 months have you experienced this issue? Age

MM32_6

MM32.6. Have you reported this issue to the Customer Services of the Mobile Mone

MM33_6

MM33.6. Was the issue resolved to your satisfaction? Agent overcharged for the t

MM30_7

MM30.7. Have you ever experienced any of the following issues with any mobile mo

MM31_7

MM31.7. How many times in the past 6 months have you experienced this issue? Age

MM32_7

MM32.7. Have you reported this issue to the Customer Services of the Mobile Mone

MM33_7

MM33.7. Was the issue resolved to your satisfaction? Agent did not give all the

MM30_8

MM30.8. Have you ever experienced any of the following issues with any mobile mo

MM31_8

MM31.8. How many times in the past 6 months have you experienced this issue? GSM

MM32_8

MM32.8. Have you reported this issue to the Customer Services of the Mobile Mone

MM33_8

MM33.8. Was the issue resolved to your satisfaction? GSM, mobile network or agen

MM30_9

MM30.9. Have you ever experienced any of the following issues with any mobile mo

MM31_9

MM31.9. How many times in the past 6 months have you experienced this issue? It

MM32_9

MM32.9. Have you reported this issue to the Customer Services of the Mobile Mone

MM33_9

MM33.9. Was the issue resolved to your satisfaction? It was very time consuming

MM30_10

MM30.10. Have you ever experienced any of the following issues with any mobile m

MM31_10

MM31.10. How many times in the past 6 months have you experienced this issue? I

MM32_10

MM32.10. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_10

MM33.10. Was the issue resolved to your satisfaction? I did not get a receipt, i

MM30_11

MM30.11. Have you ever experienced any of the following issues with any mobile m

MM31_11

MM31.11. How many times in the past 6 months have you experienced this issue? Ag

MM32_11

MM32.11. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_11

MM33.11. Was the issue resolved to your satisfaction? Agent charged me for depos

MM30_12

MM30.12. Have you ever experienced any of the following issues with any mobile m

MM31_12

MM31.12. How many times in the past 6 months have you experienced this issue? Ag

MM32_12

MM32.12. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_12

MM33.12. Was the issue resolved to your satisfaction? Agent charged me for servi

MM30_13

MM30.13. Have you ever experienced any of the following issues with any mobile m

MM31_13

MM31.13. How many times in the past 6 months have you experienced this issue? Ag

MM32_13

MM32.13. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_13

MM33.13. Was the issue resolved to your satisfaction? Agent asked for my PIN num

MM30_14

MM30.14. Have you ever experienced any of the following issues with any mobile m

MM31_14

MM31.14. How many times in the past 6 months have you experienced this issue? Ag

MM32_14

MM32.14. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_14

MM33.14. Was the issue resolved to your satisfaction? Agent was dismissive of wo

MM30_15

MM30.15. Have you ever experienced any of the following issues with any mobile m

MM31_15

MM31.15. How many times in the past 6 months have you experienced this issue? Ag

MM32_15

MM32.15. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_15

MM33.15. Was the issue resolved to your satisfaction? Agent's place was not secu

MM30_16

MM30.16. Have you ever experienced any of the following issues with any mobile m

MM31_16

MM31.16. How many times in the past 6 months have you experienced this issue? Ag

MM32_16

MM32.16. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_16

MM33.16. Was the issue resolved to your satisfaction? Agent shared my personal/a

MM30_17

MM30.17. Have you ever experienced any of the following issues with any mobile m

MM31_17

MM31.17. How many times in the past 6 months have you experienced this issue? Ag

MM32_17

MM32.17. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_17

MM33.17. Was the issue resolved to your satisfaction? Agent defrauded me of mone

MM30_18

MM30.18. Have you ever experienced any of the following issues with any mobile m

MM31_18

MM31.18. How many times in the past 6 months have you experienced this issue? I

MM32_18

MM32.18. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_18

MM33.18. Was the issue resolved to your satisfaction? I had money stolen from me

MM30_19

MM30.19. Have you ever experienced any of the following issues with any mobile m

MM31_19

MM31.19. How many times in the past 6 months have you experienced this issue? Ot

MM32_19

MM32.19. Have you reported this issue to the Customer Services of the Mobile Mon

MM33_19

MM33.19. Was the issue resolved to your satisfaction? Other

MM34_1

MM34.1. Have you ever experienced any of the following issues when making mobile

MM35_1

MM35.1. How many times in the past 6 months have you experienced this issue? My

MM34_2

MM34.2. Have you ever experienced any of the following issues when making mobile

MM35_2

MM35.2. How many times in the past 6 months have you experienced this issue? The

MM34_3

MM34.3. Have you ever experienced any of the following issues when making mobile

MM35_3

MM35.3. How many times in the past 6 months have you experienced this issue? The

MM34_4

MM34.4. Have you ever experienced any of the following issues when making mobile

MM35_4

MM35.4. How many times in the past 6 months have you experienced this issue? I s

MM34_5

MM34.5. Have you ever experienced any of the following issues when making mobile

MM35_5

MM35.5. How many times in the past 6 months have you experienced this issue? I n

MM34_6

MM34.6. Have you ever experienced any of the following issues when making mobile

MM35_6

MM35.6. How many times in the past 6 months have you experienced this issue? I c

MM34_7

MM34.7. Have you ever experienced any of the following issues when making mobile

MM35_7

MM35.7. How many times in the past 6 months have you experienced this issue? I c

MM34_8

MM34.8. Have you ever experienced any of the following issues when making mobile

MM35_8

MM35.8. How many times in the past 6 months have you experienced this issue? Mon

MM34_9

MM34.9. Have you ever experienced any of the following issues when making mobile

MM35_9

MM35.9. How many times in the past 6 months have you experienced this issue? I d

MM34_10

MM34.10. Have you ever experienced any of the following issues when making mobil

MM35_10

MM35.10. How many times in the past 6 months have you experienced this issue? I

MM34_11

MM34.11. Have you ever experienced any of the following issues when making mobil

MM35_11

MM35.11. How many times in the past 6 months have you experienced this issue? I

MM34_12

MM34.12. Have you ever experienced any of the following issues when making mobil

MM35_12

MM35.12. How many times in the past 6 months have you experienced this issue? I

MM34_13

MM34.13. Have you ever experienced any of the following issues when making mobil

MM35_13

MM35.13. How many times in the past 6 months have you experienced this issue? I

MM34_14

MM34.14. Have you ever experienced any of the following issues when making mobil

MM35_14

MM35.14. How many times in the past 6 months have you experienced this issue? Ot

MM36

MM36. Which provider did you use for your most recent transaction?

MM36A

MM36A. Please, tell me about your most recent transaction, either deposit or wit

MM37

MM37. Please, tell me about your most recent transaction, either deposit or with

MM38

MM38. Please, tell me about your most recent transaction, either deposit or with

MM39

MM39. Please, tell me about your most recent transaction, either deposit or with

MM40

MM40. Please, tell me about your most recent transaction, either deposit or with

MM41

MM41. Please, tell me about your most recent transaction, either deposit or with

MM42

MM42. Please, tell me about your most recent transaction, either deposit or with

MM43

MM43. Please, tell me about your most recent transaction, either deposit or with

MM44

MM44. Please, tell me about your most recent transaction, either deposit or with

MM45_1

MM45.1. Why were you unable to complete the financial activity? Technical proble

MM45_2

MM45.2. Why were you unable to complete the financial activity? The agent closed

MM45_3

MM45.3. Why were you unable to complete the financial activity? I did not have a

MM45_4

MM45.4. Why were you unable to complete the financial activity? There was not en

MM45_5

MM45.5. Why were you unable to complete the financial activity? There was not en

MM45_6

MM45.6. Why were you unable to complete the financial activity? I did not have e

MM45_7

MM45.7. Why were you unable to complete the financial activity? I did not have e

MM45_8

MM45.8. Why were you unable to complete the financial activity? Other

MM45_9

MM45.9. Why were you unable to complete the financial activity? DK/Refused

MM46

MM46. When an m-money transaction goes wrong, who do you go to help you resolve

SFC1

SFC1. On a scale from 1 (Extremely bad) to 10 (Extremely good), rate the choice

SFC2

SFC2. On a scale from 1 (Extremely bad) to 10 (Extremely good), rate the choice

SFC3

SFC3. On a scale from 1 (Extremely bad) to 10 (Extremely good), rate the choice

SFC4

SFC4. On a scale from 1 (Extremely bad) to 10 (Extremely good), rate the choice

Total: 1018

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